Membership Sales Manager – Raffles at The OWO, Whitehall, London


Membership Sales Manager – Raffles at The OWO, Whitehall, London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. 

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.  Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.  At Raffles, you arrive as a guest, leave as a friend and return as family. ​

An exceptional opportunity presents itself for a Membership Sales Manager to be part of an iconic London Opening.

Reporting into the Director of Wellness you will play a critical role in driving the growth of the Spa & Wellness Club at Raffles London at The OWO. While primarily focused on establishing an exclusive membership and managing an effective member retention programme, the Membership Sales Manager will drive business development and sales of all spa and wellness revenue streams.

Specifically as the Membership Sales Manager:

  • Achieve membership sales ahead of budget
  • Ensure membership retention is high through ongoing member relations and working with the wider team to ensure members have a world class experience
  • Deliver budgeted growth across all spa and wellness club income streams
  • Assist with preparing the annual sales and marketing plan
  • Work closely with the communications team to plan and execute marketing activity
  • Generate new business leads for groups, events, and corporate bookings
  • Produce accurate, transparent sales reports and analysis as required by Director of Wellbeing

What are we looking for?

  • Luxury membership sales experience within the London health club and spa market possibly as an experienced Membership Sales Manager, Business Development Manager, or Membership Manager
  • Experience in proactively in generating new leads
  • Connections: a little black book of brands, partners, press and influencers to call on.
  • Immaculately presented with outstanding communication and influencing skills
  • Gracious and charming, delivering emotional experience with each guest
  • Strong business acumen
  • Entrepreneurial drive
  • Highly responsible & reliable
  • Be a fluent English speaker and eligible to work in UK

What are we offering?

  • 23 Days plus Bank Holidays
  • You will be offered a competitive salary
  • Private Health Insurance
  • Enhanced Pension Scheme
  • Bonus Scheme
  • Life Assurance
  • Employee benefit card offering discounted rates at Accor worldwide
  • Worldwide development opportunities across Accor’s extensive brand portfolio

Plus many more benefits.

Apply here.